Step 1: Pay Fee & Reserve NSO Session

• Students are able to request a session date change up to five (5) business days prior to your reservation date via the NSO Session Change Request form (located on your NSO Portal).
  • Requests submitted after this time will result in you being marked as a No Show for your original session and incurring the $40 No Show fee. All No Show fees must be paid before being able to reserve a new session.
• Session change requests are reviewed and processed on a first-come, first-served basis and based on the availability of your requested new session. Requests are not guaranteed due to reservation limits for each session.
• If you are no longer planning to attend NSO and/or UNC Charlotte, please complete the NSO Refund Request form (and see Refund policy). The Refund Request form is accessed via your NSO Portal.
• Session changes requests must be submitted by the student (login is required).

• Refunds must be requested via the NSO Refund Request form (accessed via your NSO Portal) at least five (5) business days prior to your reservation date. Requests made after this time are not eligible for a refund.
• Refunds will be processed in the order that they are received. Please all 5-7 business days for Enrollment Programs & Communications to process your request. Approved and processed refunds may take up to 10 business days to reflect on your account. 
• Refund requests must be submitted by the student (login is required).

• Attending New Student Orientation is required for all incoming students. Students who fail to attend will be marked as a No Show and a $40 No Show fee will be applied to your account to cover the cost of missed meals, materials, and staffing.
• No Show students are required to pay the No Show fee before being eligible to complete a new reservation.

• Guests who are three (3) years old and younger are not required to pay the guest fee to attend New Student Orientation (NSO). 
• For the best guest experience, we encourage family members to email NSO at orientation@charlotte.edu to notify us of a child guest.

• All incoming students (first-year and transfer) are required to attend New Student Orientation. Adult students–students 24 years of age or older–are required to attend NSO. 
• Enrollment Programs & Communications works with campus partners to provide specific resources during adult students’ sessions to ensure a successful transition to UNC Charlotte.

• Students in distance education (DE) programs–listed below–are not required to attend New Student Orientation. The School of Professional Studies will provide orientation resources for new DE students prior to the start of term.
  • Elementary Education, B.A. (DE, Summer Only)
  • Engineering Technology: Electrical Engineering Technology, B.S. (DE, Summer First Half Term Only)
  • Engineering Technology: First & Safety Engineering Technology (DE)
  • Political Science, B.A. (DE)
  • Professional Studies, B.S. (DE)
  • Respiratory Therapy, B.S. (DE)
  • RN to BSN Completion Program (DE)
  • Sociology: Concentration in Organizations, Occupations, and Work, B.A. (DE)
• Students in main campus programs who are taking online courses are not exempt from orientation and must complete all steps of the NSO process, including their in-person session.

• Students who are returning to UNC Charlotte to pursue a second degree are exempt from NSO.
• Students should contact their academic advisor to receive advising prior to registering. This is required to remove their Advising Hold.

• If students are unable to attend NSO due to active duty status, please send your exemption request and supporting documentation including dates unavailable to orientation@charlotte.edu. Approved exemptions will be sent via email to students.

• Early arrival overnight housing is only available for summer sessions in June and July.
• If you are requesting housing during summer orientation, there will be an additional cost, which will be available on your reservation form. 
• Refunds for housing will be available only five (5) business days in advance and must be emailed to orientation@charlotte.edu.

If the reservation system is stating there is a pending payment, then there is still a payment due. If a payment attempt is made but the payment fails, this can show up as a pending payment within your bank account. Please reach out to orientation@charlotte.edu if you have any payment questions.

NSO is required for all new students in order to make sure you successfully transition to campus. If you have personal limitations that prevent you from completing your NSO requirement, email orientation@charlotte.edu with your name, 801# and detailed information on why you are seeking a program exemption. Please know that limited program exemptions are granted.

You are able to see the NSO session dates with remaining seats available. If you do not see a NSO session date in the reservation portal, this means that the session is full.

It is highly recommended that you change your major as quickly as possible, and that you do so in advance of your completion of the New Student Modules. Your modules contain important academic information needed prior to Virtual Advising & Registration, so changing your major in advance ensures that you receive the correct information for your advising and registration process. Request a major change via your Future 49er Portal.

There are a few reasons that you may have a hold on your account.

• New Student Orientation Hold: This hold will be released within 24 hours of the completion of your New Student Modules.
• Advising Hold: After completing your New Student Modules, you must complete virtual advising with your academic college to lift the Advising Hold. More information will be available in your modules.
• Undergraduate Admissions (UA) Hold: If you have this hold, you may need to submit additional documentation required by the University. Questions about UA holds can be directed to admissions@charlotte.edu.